Terms & Conditions

Windrose Trading Company, Inc. is a licensed wholesaler and importer and sells only to businesses licensed for resale. Please send us a completed Customer Information form and a copy of your Resale Certificate with your first order, required by Virginia state law. Retailers in Virginia must fill out an ST-10 form before their first order can be processed. We appreciate your business and want to do all we can to ensure your satisfaction with our products and services.

Credit Card: We accept Visa, MasterCard, Discover and American Express. Windrose does not retain credit card numbers on file unless requested. Please submit card number, card name, billing address, security code, and expiration date with your order.

Net 30 Terms: A signed Windrose credit application is required. Please allow four weeks to process. We suggest new customers pay with credit card to expedite their first order. Terms are Net 30 from date of invoice. New orders or backorders for past due accounts will not be shipped until account is current. Late payments will receive a 1.5% finance charge per month. Late payments made by credit card will be charged a 4% processing fee. Accounts that are repeatedly past due may result in Net 30 status being revoked. No post-dated checks please. Checks will NOT be held by Windrose. Net 30 accounts that have been dormant for 12 months will be converted to Credit Card. A new Net 30 application would need to be processed and approved for reinstatement of Net 30 terms.

NSF Checks: Checks returned for insufficient funds will incur a $40 service fee. Please remit a money order or certified check (including the $40 service fee) to cover the NSF check immediately upon notification. Non-compliance will result in account being placed on credit card status only.

Collection Policy: In the event of suit or collection actions, the customer agrees that they shall pay all legal expenses, attorney fees and associated costs incurred by Windrose Trading Company, Inc.

Pricing and Bar Codes: Prices are subject to change without notice. UPC labels are available for all products. Please inform us if you wish to have this service. If you would like to receive email notification of price changes, please let us know.

Backorder Policy: We do our best to ensure that we have sufficient stock on all of our items. If we do run out of stock on a particular item, you may request that a backorder be created if the total order value is at least $35, and the product is expected within 30 days. Please request a backorder at the time of your order. Standard shipping charges will apply. Smudges are excluded from the backorder policy.

Privacy Policy: Windrose Trading Company respects and honors your privacy. We will never sell, rent or share your information with any third party, and we will not send you any “spam” emails.